Warranty Policy
At Citadel Guns , we stand behind the quality of the firearms we sell. Because we are a specialized dealer of the Citadel brand, our customers benefit from the robust factory warranties provided by the manufacturer and importer, Legacy Sports International .
Manufacturer’s Limited Lifetime Warranty
Most new Citadel firearms, including the Citadel 1911 series, Boss 25 shotguns, and Levtac-92 rifles, are backed by a Limited Lifetime Warranty for the original purchaser. This warranty protects against defects in materials and workmanship.
Coverage: This covers the repair or replacement of any part that is found to be defective by the factory technicians.
Original Owner: The warranty is valid for the original retail purchaser only and is not transferable.
Duration: While many components carry a lifetime guarantee, certain items like wood stocks, finishes, and accessories may have more limited coverage (typically 1 year).
What is Not Covered
To maintain the integrity of your warranty, it is important to understand the exclusions. The warranty is generally voided by:
Improper Ammunition: Damage caused by using reloaded, “hot,” or non-standard caliber ammunition.
Unauthorized Alterations: Any modifications, “garage” gunsmithing, or the installation of non-factory parts that affect the function of the firearm.
Neglect: Damage resulting from a failure to perform routine maintenance, cleaning, or proper lubrication.
Normal Wear and Tear: Expected cosmetic wear, such as thinning of the bluing or scratches from field use, is not considered a defect.
How to Request Warranty Service
If you experience a mechanical issue with your firearm, the process is handled directly through the Legacy Sports International service center to ensure that only factory-certified gunsmiths work on your weapon.
Do Not Ship Immediately: You must first contact Legacy Sports to obtain a Return Authorization (RA) Number .
Contact Information: Visit theLegacy Sports Warranty Pageor call their service department at 1-800-5-LEGACY .
Shipping: You will be responsible for shipping the firearm to the repair facility. If the issue is determined to be a factory defect, it will be repaired and returned to you at no charge.
Include Proof of Purchase: Keep your digital receipt from CitadelGuns.com , as you will need to provide proof of purchase to verify your warranty status.
Our Role at Citadel Guns
As your dealer, we are here to support you. If you are unsure if an issue is a warranty claim or a simple maintenance fix (such as the break-in period for a Citadel Boss 25 ), please reach out to us first. Our team in Reno, Nevada has deep technical knowledge of these platforms and can often provide a solution over the phone or email.
Technical Support Contact:
Email: info@citadelguns.com