Privacy Policy

At Citadel Guns , we take the privacy of our customers and the security of their personal information with the utmost seriousness. As a Reno-based firearms retailer, we understand the importance of discretion and data integrity in the shooting sports community. This policy outlines how we collect, use, and protect your information when you visit CitadelGuns.com .

1. Information We Collect

To process your orders and provide a personalized shopping experience, we collect the following types of information:

Contact Information: Name, email address, and phone number.
Shipping Information: The address of your chosen Federal Firearms License (FFL) dealer for firearm shipments.
Transaction Details: Information regarding the products you purchase and the method of payment (Zelle or Cryptocurrency).
Device Data: Your IP address and browser type, used solely for fraud prevention and website optimization.

2. How We Protect Your Data

We employ industry-standard security measures to ensure your data remains private:

Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect all data transmitted between your browser and our servers.
Limited Access: Only essential personnel involved in order fulfillment and customer support have access to your personal information.
Secure Payments: By utilizing Zelle and Cryptocurrency , we do not store sensitive credit card numbers or bank account details on our servers, significantly reducing the risk of data breaches.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We only share information with third parties when it is necessary to fulfill your order or comply with the law:

FFL Dealers: We share your contact info and order details with your selected dealer to facilitate your firearm transfer.
Shipping Carriers: We share your dealer’s address with carriers (UPS/FedEx) to deliver your purchase.
Legal Compliance: We will only disclose information to law enforcement when required by a valid subpoena, warrant, or other legal processes in accordance with federal and state regulations.

4. Cookies and Tracking

We use “cookies” to enhance your experience on our site, such as keeping track of items in your shopping cart. You can choose to disable cookies in your browser settings, though some features of the site may not function properly as a result.

5. Your Rights and Choices

You have the right to:

Access the personal information we hold about you.
Request the correction of inaccurate data.
Request the deletion of your account and personal information (subject to federal record-keeping requirements for firearm transactions).

6. Changes to This Policy

Citadel Guns reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Revised” date.